To initiate a return, please send the product along with a completed RMA form (Return Material Authorization form) to our facility at 6432 E Spring Lake Rd, Mooresville, IN. 46158. Please note that shipping and handling costs are your responsibility. Our technical support team will evaluate the product to determine if it is defective. If the product is deemed defective, iEQ360TM will provide a replacement or credit, as per your preference.