Can bipolar ionization be combined with other air purification technologies?2023-07-12T14:07:44+00:00

Yes, bipolar ionization can be combined with other air purification technologies. In fact, many HVAC systems incorporate multiple air purification methods, such as filters, UV lights, and bipolar ionization, to provide comprehensive air cleaning and improve indoor air quality. The combination of different technologies can enhance the overall effectiveness of air purification systems.

How do I place an order on your website?2023-07-13T15:43:00+00:00

First, you have to have access to our e-commerce.  Please visit www.ieq360tm.com/login and find the ‘Request Access’ section.

To place an order on the iEQ360TM website, please follow these steps:

  1. Visit the iEQ360TM website at https://ieq360tm.com/
  2. Browse the products available and select the item(s) you wish to purchase.
  3. Add the item(s) to your shopping cart.
  4. Click on the shopping cart icon at the top right of the page to view your cart.
  5. Click on “Checkout” to proceed to the checkout page.
  6. Enter your billing and shipping information, and select your preferred shipping method.
  7. Review your order and make sure everything is correct.
  8. Enter your payment information and click on “Place Order” to complete your purchase.
  9. Do you offer any financing options for large orders?
  10. Is there a minimum order amount?
  11. Can I place an order as a guest or do I need to create an account?
  12. Do you offer any expedited processing options for orders?
  13. Can I order a product that is currently out of stock?
Can CARs help with improving indoor air quality (IAQ) in buildings?2023-07-12T15:08:39+00:00

Yes, CARs can contribute to improving indoor air quality (IAQ) in buildings. By maintaining consistent airflow rates and preventing airflow imbalances, CARs help ensure adequate ventilation and distribution of fresh air throughout the building, which is crucial for maintaining good IAQ and minimizing the concentration of pollutants or stagnant air in specific areas.

Do CARs require professional installation or can they be installed by the building owner?2023-07-12T15:08:23+00:00

CARs can be installed by both professionals and building owners, depending on their knowledge, experience, and comfort with HVAC systems. While some building owners or maintenance personnel may have the necessary skills to install CARs, professional installation by HVAC technicians is often recommended to ensure proper placement and optimal performance.

How long do CARs typically last before needing replacement?2023-07-12T15:08:06+00:00

The lifespan of CARs can vary depending on factors such as the model, usage conditions, and maintenance practices. Generally, CARs are designed to be durable and long-lasting, with an expected lifespan of several years. However, it is recommended to monitor and replace CARs if they become damaged, clogged, or lose their functionality over time.

Can CARs help with maintaining balanced airflow in multi-story buildings?2023-07-12T15:07:46+00:00

Yes, CARs can help maintain balanced airflow in multi-story buildings. By regulating airflow at strategic locations, CARs ensure consistent air distribution across different levels, minimizing pressure imbalances and helping to maintain comfort and ventilation efficiency throughout the building.

Do CARs require any additional power source or electricity?2023-07-12T15:07:28+00:00

No, CARs do not require any additional power source or electricity to operate. They are passive devices that function based on the principles of pressure differentials within the HVAC system, requiring no external power supply.

Are CARs adjustable to meet specific airflow requirements?2023-07-12T15:06:41+00:00

Yes, CARs are adjustable to meet specific airflow requirements. They often have built-in adjustment mechanisms, such as airflow set screws or blades, allowing users to fine-tune the airflow rate to match the desired design or operational needs of the HVAC system.

What types of airflow ranges can CARs accommodate?2023-07-12T15:06:23+00:00

CARs are available in different airflow ranges, typically measured in cubic feet per minute (CFM). The specific airflow range depends on the model and size of the CAR, allowing for a wide range of airflow control options to suit various HVAC system designs and requirements.

Can CARs help with energy savings in buildings?2023-07-12T15:06:04+00:00

Yes, CARs can help with energy savings in buildings. By regulating airflow, CARs prevent excessive airflow in certain areas while ensuring adequate ventilation where needed. This helps optimize energy consumption by reducing pressure losses, minimizing fan power requirements, and improving overall system efficiency.

Where can CARs be installed within the HVAC system?2023-07-12T15:03:21+00:00

CARs can be installed at various locations within the HVAC system, including supply air outlets, return air grilles, branch ducts, or main ducts. The specific installation location depends on the desired airflow control and system requirements.

What are the benefits of using CARs in HVAC systems?2023-07-12T15:03:07+00:00

Using CARs in HVAC systems offers several benefits. They help maintain consistent airflow rates, improve ventilation effectiveness, enhance thermal comfort, promote energy efficiency, reduce pressure imbalances, and support proper air distribution, ultimately contributing to better indoor air quality and occupant satisfaction.

What is a Constant Airflow Regulator (CAR)?2023-07-12T15:02:52+00:00

A Constant Airflow Regulator (CAR) is a device used in HVAC systems to maintain a consistent and controlled airflow rate in the ductwork. It is designed to provide a specific airflow regardless of changes in system pressure, ensuring balanced air distribution throughout the building.

Can UV-C light be combined with other air purification technologies for enhanced results?2023-07-12T14:10:50+00:00

Yes, UV-C light can be combined with other air purification technologies to enhance the overall effectiveness of air cleaning. For example, it can be used alongside filtration systems to capture and neutralize microorganisms that may pass through the filters. Combining different technologies can provide comprehensive air purification and improve indoor air quality.

Are there any independent studies or certifications supporting the effectiveness of UV-C technology?2023-07-12T14:10:40+00:00

Yes, there are independent studies and certifications supporting the effectiveness of UV-C technology for disinfection and air purification. Various organizations, research institutions, and regulatory bodies have conducted studies and provided certifications verifying the germicidal properties and efficacy of UV-C light in reducing microorganisms.

How long does a UV-C lamp or bulb last before needing replacement?2023-07-12T14:10:30+00:00

The lifespan of UV-C lamps or bulbs can vary depending on the manufacturer and model. Typically, UV-C lamps have an average lifespan of around 9,000 to 10,000 hours of continuous operation. However, it is recommended to follow the manufacturer’s guidelines for replacement, as the effectiveness of UV-C light decreases over time.

Does UV-C light help with reducing allergens like pollen?2023-07-12T14:10:18+00:00

While UV-C light primarily targets microorganisms, it may have some indirect benefits in reducing allergens like pollen. By controlling mold growth, for example, UV-C light can help reduce allergenic particles associated with mold spores. However, it is not specifically designed to capture or remove pollen or other particulate matter from the air.

Can UV-C light eliminate odors in the air?2023-07-12T14:09:59+00:00

UV-C light can help eliminate some odors in the air by targeting the microorganisms responsible for producing those odors. By neutralizing the bacteria or fungi that cause odor, UV-C light can effectively reduce unpleasant smells in certain situations.

What are the benefits of using UV-C technology for air purification?2023-07-12T14:09:48+00:00

Using UV-C technology for air purification offers several benefits. It can help reduce the spread of airborne pathogens, improve indoor air quality by eliminating or reducing microorganisms, minimize the risk of infections, reduce odors, and inhibit the growth of mold and mildew.

How long does it take for UV-C light to kill or inactivate microorganisms?2023-07-12T14:09:36+00:00

The time required for UV-C light to kill or inactivate microorganisms depends on various factors such as the intensity of the light, distance from the light source, and the specific microorganism being targeted. In general, exposure to UV-C light for a sufficient duration, usually in seconds or minutes, can effectively neutralize microorganisms.

Does UV-C light help in reducing mold and mildew?2023-07-12T14:09:20+00:00

Yes, UV-C light can help reduce mold and mildew growth. When installed in HVAC systems or air purifiers, UV-C light can irradiate the surfaces of cooling coils, drain pans, and other components where moisture and organic matter can accumulate, inhibiting the growth of mold and mildew.

What types of microorganisms can UV-C light effectively target?2023-07-12T14:09:05+00:00

UV-C light can effectively target a variety of microorganisms, including bacteria, viruses, mold spores, fungi, and some types of algae. It has broad-spectrum effectiveness against many different types of pathogens.

Can UV-C light eliminate viruses and bacteria?2023-07-12T14:08:53+00:00

Yes, UV-C light is effective in eliminating many viruses and bacteria. When exposed to UV-C light at the appropriate intensity and duration, it can help neutralize and destroy a wide range of microorganisms, including common pathogens.

How does UV-C light work to kill or inactivate microorganisms?2023-07-12T14:08:35+00:00

UV-C light works by damaging the DNA or RNA of microorganisms, disrupting their ability to replicate and causing them to die or become inactive. When exposed to UV-C light, the genetic material of the microorganisms absorbs the energy, leading to structural damage and rendering them unable to function and reproduce.

What is UV-C technology?2023-07-12T14:08:15+00:00

UV-C technology refers to the use of ultraviolet (UV) light with a wavelength of 200-280 nanometers for various applications, including air and water purification. UV-C light is known for its germicidal properties and ability to eliminate or inactivate microorganisms like viruses, bacteria, and mold.

Does bipolar ionization generate any harmful byproducts?2023-07-12T14:07:23+00:00

When properly designed and maintained, bipolar ionization systems do not generate harmful byproducts. The ionization process produces ions that help neutralize and remove pollutants from the air, without introducing harmful chemicals or byproducts.

Are there any independent studies or certifications supporting the effectiveness of bipolar ionization?2023-07-12T14:06:54+00:00

Yes, there are independent studies and certifications that support the effectiveness of bipolar ionization. Several reputable organizations and research institutions have conducted studies evaluating the technology’s ability to reduce airborne contaminants. Additionally, certifications such as UL (Underwriters Laboratories) and ASHRAE (American Society of Heating, Refrigerating and Air-Conditioning Engineers) provide standards for product performance and safety.

What is the lifespan of bipolar ionization devices?2023-07-12T14:06:40+00:00

The lifespan of bipolar ionization devices can vary depending on the specific model. However, on average, these devices can last between 5 to 10 years before requiring replacement. Regular maintenance and proper care can help extend the lifespan of the system.

How long does it take for bipolar ionization to show noticeable results?2023-07-12T14:06:27+00:00

The time it takes to see noticeable results from bipolar ionization can vary depending on several factors, including the size of the space, the level of pollutants present, and the specific system being used. In general, improvements in air quality can be experienced relatively quickly, within days or weeks of using the system.

Can bipolar ionization be installed in existing HVAC systems?2023-07-12T14:06:14+00:00

Yes, bipolar ionization systems can typically be installed in existing HVAC (Heating, Ventilation, and Air Conditioning) systems. They are designed to integrate with HVAC systems, allowing for easy installation and effective distribution of ionized air throughout the space.

What are the energy consumption and operating costs of bipolar ionization?2023-07-12T14:06:01+00:00

Bipolar ionization systems generally have low energy consumption and operating costs. The exact energy consumption and costs can vary depending on the size and type of the system, as well as the specific installation requirements. However, compared to other air purification technologies, bipolar ionization is often considered energy-efficient.

Is there any maintenance required for bipolar ionization systems?2023-07-12T14:05:40+00:00

Bipolar ionization systems typically require minimal maintenance. Regular cleaning of the ionization tubes or cells and ensuring proper power supply are usually the primary maintenance tasks. However, the specific maintenance requirements may vary depending on the manufacturer and model of the system.

How does bipolar ionization work to clean the air?2023-07-12T14:05:24+00:00

Bipolar ionization works by emitting ions into the air. These ions seek out and neutralize airborne pollutants through a process called conglomeration. By making these pollutants larger and heavier, they are easier to capture by air filters or to settle out of the air, effectively cleaning the indoor air.

What is bipolar ionization?2023-07-12T14:05:03+00:00

Bipolar ionization is a process that improves indoor air quality by generating and releasing positive and negative ions into the air. These ions attach to and neutralize harmful particles like bacteria, viruses, allergens, and odors, making the air cleaner and healthier to breathe.

What is your process for resolving any issues with my order?2023-07-07T20:32:42+00:00

Our company strives to provide excellent customer service and satisfaction with every order. If there are any issues with your order, please contact our customer service team as soon as possible so that we can address the problem and work to find a solution. We will do our best to resolve any issues quickly and efficiently to ensure that you are completely satisfied with your purchase.

What is the warranty on your products?2023-07-17T17:32:41+00:00
  • Constant Airflow Regulators have a 7-year defective warranty.
  • Bi-polar ionization generators have a 1-year warranty.
  • Ultra-violet lights have a 2-year warranty.
Do you offer any discounts for first-time customers?2023-07-07T20:31:35+00:00
Do you have a loyalty program?2023-07-07T20:30:14+00:00
Do you offer any discounts or promotions?2023-07-07T20:29:53+00:00
Do you offer any training or educational resources on indoor environmental quality?2023-07-14T15:17:32+00:00

Yes, we offer various training and educational resources on indoor environmental quality, which can be found under the ‘Training’ tab on our website. Additionally, if you require specific training, please reach out to your Regional Sales Manager for further assistance.

How do I unsubscribe from your marketing emails?2023-07-07T20:28:57+00:00

Just ‘Opt-out’, but you might miss out on some really good information.

How do I make changes to my account information, such as my shipping address or payment method?2023-07-07T20:28:34+00:00

Send change(s) to [email protected]

How do I track my order once it has been placed?2023-07-17T13:48:48+00:00

Once your order has been placed, you will receive an invoice via email which includes a tracking number. You can use this tracking number to monitor the progress of your order and its estimated delivery date through our online tracking system.

What is your customer service information?2023-07-17T13:49:37+00:00

For assistance, reach our customer service team at (877) 360-7880 or via email at [email protected]. Our dedicated team is ready to help you with any questions or concerns you may have.

How do I know if a product is compatible with my existing HVAC system?2023-07-07T20:27:16+00:00

We recommend consulting with your engineer or contractor to determine if a specific product is compatible with your existing HVAC system.

Do you offer any installation or maintenance services for your products?2023-07-07T20:26:46+00:00

While we don’t offer installation or maintenance services for our products, we have a network of partners throughout North America who may be able to assist you. Check out our ‘Map’ on the homepage to find a partner near you.

What types of certifications or testing do your products undergo?2023-07-07T20:26:15+00:00
  • Constant Airflow Regulators:
  • Bi-polar ionization:
  • Ultra-violet lights: 
  • For more information about our certifications and testing processes, please visit our website at https://ieq360tm.com/.
Are your products made in the USA?2023-07-07T20:25:35+00:00

Our Constant Airflow Regulators are USA made.

Where can I find Technical documents?2023-07-07T20:25:12+00:00

Information on products can be found under the ‘Technical Document’ tab.

What is the process for requesting a refund?2023-07-07T20:24:43+00:00

Please note that we do not offer refunds for our products. However, if a product is found to be defective, iEQ360 will credit your account accordingly.

What is your return policy?2023-07-13T15:45:13+00:00

To initiate a return, please send the product along with a completed RMA form (Return Material Authorization form) to our facility at 6432 E Spring Lake Rd, Mooresville, IN. 46158. Please note that shipping and handling costs are your responsibility. Our technical support team will evaluate the product to determine if it is defective. If the product is deemed defective, iEQ360TM will provide a replacement or credit, as per your preference.

Do you offer any expedited shipping options?2023-07-07T20:18:38+00:00

Yes, we offer expedited shipping options for an additional fee. Please note that expedited shipping may not be available for all products or destinations. 

Are there any additional fees or taxes applied to my order?2023-07-07T20:18:13+00:00

Taxes are not included. Fees will be added for shipping and handling or other special services. Please review your order summary before completing your purchase to ensure that you are aware of all charges.

Can I request a sample before making a purchase?2023-07-07T20:17:53+00:00

Yes, but special terms will apply.

How do I know if a product is out of stock?2023-07-07T20:17:26+00:00

We currently do not have real-time inventory available on our e-commerce platform. We recommend calling to check on inventory availability before placing an order. Backorders are fulfilled first, and we are also open to shipping partial orders to meet your immediate demands.

Can I change or cancel my order? If so, how?2023-07-07T20:17:03+00:00

Yes, you may change or cancel your order depending on the status of your order and our policies. If you wish to change or cancel your order, please contact our customer service team at [email protected] as soon as possible with your order number and the details of the change or cancellation you would like to make. We will do our best to accommodate your request, but please note that some changes or cancellations may not be possible if your order has already been shipped or is in the process of being fulfilled. If you order any Made to Order (MTO) products, such as ion kits, arrays, or assembled constant airflow regulators with boxes, please be aware that there will be a 25% restocking fee if you need to return the item.

How long does it typically take to receive my order?2023-07-07T20:16:40+00:00

Standard lead times range between 3 and 4 weeks.  Backorders are fulfilled first.  

Do you ship internationally?2023-07-13T15:44:22+00:00

At iEQ360TM, we offer shipping to the USA as the final destination or the Port of your choice. Please note that any applicable customs fees, taxes, or duties that may be imposed by your country’s customs office are the responsibility of the customer.

What is your shipping policy?2023-07-07T20:15:50+00:00

We use FedEx, UPS, and standard ground shipping. 

What payment methods do you accept through the e-commerce site?2023-07-07T20:14:42+00:00

On our e-commerce site, you can make purchases using major credit cards such as Visa, MasterCard, American Express, and Discover. If you choose to use the Purchase Order option, you can pay your invoice through Quickbooks Online or by physical check. Shipping and handling fees will be added to the final invoice, which will not be shown during the checkout process. Please note that credit limits will apply.

If you did not find your answer in FAQ or have any difficulties or questions during the ordering process, please don’t hesitate to contact iEQ360TM‘s customer service for assistance.

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